Terms & Conditions
GENERAL
Your contract in respect to your booking is made with NovaPro Ltd (“the company”, “we”, “us”, “our”), a Travel Agent and a Hong Kong registered company. Any holiday booked with us is protected and governed by Hong Kong Law. We process all personal information in accordance with the applicable law.
BOOKING, PAYING AND CONFIRMING FOR A HOLIDAY
To book a holiday, please use our website or call us to request a quotation. International airfare is not included in our package price and will be quoted separately. We will honour the price provided in your written quotation till the expiry date stated on the proposal. The company is under no obligation to furnish a breakdown of the costs involved in a holiday and all quotations are subject to availability and changes in circumstance.
To proceed with a booking, we need you to complete, sign and return the Tour Booking Form to us along with a 20% deposit to begin the booking process or to hold any tentative reservation on a confirmed basis. Depending on the period of travel and specific payment policies imposed by our suppliers, we will notify you at time of booking if we need to collect a higher deposit and the international airfare if you are arranging it though us. The deposit collected will be treated as part payment of the holiday. It is strongly recommended that you hold adequate travel insurance for the holiday from the time of booking.
Receipt of the deposit and Booking Form does not guarantee nor imply confirmation of the booking until we issue a confirmed itinerary along with a proforma invoice stating the final payment due date. It is the responsibility of the guest to make sure that the company receives the payment by the due date, failure of which may render the forfeiture of the deposit.
If we are unable to confirm all the arrangements, we will discuss the alternatives and re-quote if necessary. If the option becomes materially different, you will be offered an alternative or a full refund without any cancellation charges.
ALTERATIONS, CANCELLATION CHARGES AND REFUND
If you wish to amend your booked holiday, we will provide a new quote and additional hotel and/or suppliers fees may apply. This fee excludes any reissue or non-refundable fee imposed by the airlines for your international airfare. If you wish to reduce the size of your party, the price per person for other members may increase significantly.
If you need to cancel your holiday, the cancellation schedule will be as follows:
• More than 90 days prior to departure: 50% of the deposit is chargeable;
• 60 – 90 days prior to departure: 100% of deposit is chargeable;
• 30 – 60 days prior to departure: 50% of the tour price is chargeable;
• Less than 30 days prior to departure: 100% of the tour price
The cancellation schedule excludes the portion of the international airfare as that is governed by the fare rules conditions on which the tickets were issued and will be advised separately. Certain cruises, trains and hotels may impose a different booking terms and their respective cancellation schedule will be informed prior to booking and will supersede the above standard cancellation schedule.
Cancellation needs to be informed by writing and all refund will be expedited but may take 2 to 3 months to process according to some airlines and overseas administrative procedures.
NO SHOWS
Failure to travel without prior notification is considered no-show and the entire cost of reservation is non-refundable.
CHANGES AFTER DEPATURE
After the tour has started, no refund will be made for any services unutilized. Changes in travel arrangement that result in additional monies owed due to price differences, re-issue fee on tickets etc are due and payable to the company at times of changes.
PASSPORT AND VISA
It is the responsibility of the guest to independently check and ensure that he/she has the relevant travel documents – valid passport, visas, work permits, health certificate and etc for travel.
RESPONSIBILITY AND LIABILITIES
The company and its associated agents assume no responsibility for injury, illness, damage, accident, loss, delay, death or irregularities that may be caused to person or properties. Guests are to understand all inherent risks of overseas travel and touring.
The company are to be released from all liabilities deriving from acts of terrorism, hijacking, civil unrest, natural calamities, labor strikes, thefts, travel advisory and any other factors beyond the company’s control.
The company reserves the right to alter or modify itineraries for the interests of tour members or due to any other uncontrollable circumstances such as weather or other local conditions.
In the event of cancellation due to uncontrollable circumstances (such as weather, transport strike, political unrest and war), guests shall bear any cost incurred during the processing of the tour.